Days after Union Minister Shivraj Singh Chouhan’s complaint about a defective seat on an Air India flight, BJP national spokesperson Jaiveer Shergill has also criticized the airline’s services, labeling it the “Oscar equivalent for worst airlines.”
Shergill took to the social media platform X to share his grievances following a recent travel experience with the Tata Group-owned airline. He described the journey as one of the worst he had encountered, asserting that it “broke all records” in terms of poor customer service and inadequate in-flight conditions.
“If there was an Oscar equivalent for WORST AIRLINES @airindia would win hands down in every category: Broken Seats, Worst Staff, Pathetic ‘on Ground’ Support Staff, Give two hoots attitude about customer service!” he wrote in his post, outlining the key issues he faced.
Shergill’s remarks come in the wake of Chouhan’s public criticism of Air India after he was assigned a “broken and sunk” seat during a flight from Bhopal to Delhi. Chouhan had slammed the airline for charging full fare while providing substandard service, calling it an unethical practice. His complaint led to swift action from the Ministry of Civil Aviation, which directed the Directorate General of Civil Aviation (DGCA) to investigate the matter. Air India later issued an apology to Chouhan, and the DGCA sought a report from the airline regarding the incident.
Unlike Chouhan, Shergill did not specify the date or route of his flight, leaving some ambiguity about the exact circumstances of his experience. However, his remarks have further fueled dissatisfaction with Air India, which has been facing increasing scrutiny over its service quality.
The airline, which was taken over by the Tata Group in 2022, has been attempting to revamp its operations. However, repeated complaints from high-profile figures suggest that customer experience remains a pressing concern.
As the backlash against Air India grows, aviation authorities and the airline itself may be compelled to take further steps to address passenger grievances and improve service standards.
